General Conditions Woud.shop
Good terms and conditions are important for the merchant and customer. Here you can read our terms and conditions. Not only the government creates rules to ensure the safety of your purchase. We, as an online retailer, are also happy to inform you of our conditions. By agreeing to the terms and conditions, an agreement has been concluded between us and you as a customer. But before you agree with our terms and conditions, we kindly ask you to carefully read the terms and conditions and to take note of our working method. This can prevent unpleasant situations! If you have any questions about our conditions, you can of course contact us.
Article 1 – Webshop
The webshop is registered with the Chamber of Commerce and pays its statutory contribution to the tax authorities. You can find our Chamber of Commerce number and VAT number on our website. You will also find our contact details there.
Our webshop is equipped with an SLL Certificate. This means that we meet all legal requirements with regard to the security of your personal and payment details. We strive for continuous improvement of the security of your data. In case of abuse by hackers, we will report to the police.
We never provide your personal data to third parties. If we provide your personal data to third parties, we will always ask you for permission in advance.
We are obliged to report to the police in case of suspected abuse or fraud.
We strive to provide you with excellent service at all times. If you have any doubts about the purchase of a product, our employees are happy to help you.
Article 2 – Reflection period
You have a 14-day cooling-off period after purchasing a specific product. If you are dissatisfied with the purchase within this period, you can return the product to us without having to pay for the product yourself. You only pay the shipping costs for returning the product in question. If you have already made a payment, you will receive a credit invoice and the amount paid by you will be refunded to your account number.
Products that are returned to us must have the original packaging. In addition, they must be unused and of course undamaged.
Article 3 – The agreement
The agreement between the webshop and the customer is final when the customer has indicated that he has agreed to the general terms and conditions and when the customer has made the payment. After the 14-day cooling-off period has expired and the payment has been received by the webshop, the customer has become the owner of the product in question.
The agreement has been concluded electronically, by filling in the required fields and agreeing to the terms and conditions.
As a customer you are obliged to fulfill your payment obligation to the webshop. If you do not pay within the set period, you will receive a reminder from us. If you still have not paid after 14 days, you will be charged. If, after various reminders, you have still not paid the debt owed, we will hand over the collection to a collection agency.
After you have made a purchase, you will receive a written confirmation from us by e-mail of your purchase. It states the product you have purchased, what it costs you and where you can go with any complaints and comments.
We are obliged to deliver the product or article to you within 30 days. If due to unforeseen circumstances the article is not available within this period, we will inform you in writing. After the expiry of these 30 days, you will receive a refund of any purchase amount already paid. This can never be more than 50 percent of the total purchase amount. However, if you have indicated in advance that a replacement item is also an option, we will supply you with a replacement product or item that meets your requirements as much as possible. Of course you can indicate in advance that you do not want that.
Article 4 – The price
The prices listed on our webshop always include VAT. The costs to be paid for sending the product will be visible when you have added the product to your shopping cart.
When you authorize us to automatically debit an amount from your account number, you are obliged to provide us with a correct account number. Abuse or fraud is punished and reported to the authorities that must be aware of it. In addition, a report is made to the police.
The price listed with the product on the website cannot change during your purchase. You pay the amount that is visible with the product and which is also confirmed to you, if you electronically agree to the purchase. It states the purchase price again.
When you buy a product during a non-promotional period, you are not eligible for a discount afterwards.
Article 5 – Complaints and warranty
Complaints about the delivery must first be reported by telephone. Our employees are happy to assist you. We will then contact the relevant delivery person regarding the delivery of the product. Of course, our deliverers do their utmost to deliver the product to your home undamaged.
Complaints about the product itself must be reported to us in writing. These cannot be answered by us personally. Describe your complaint as specifically as possible.
Complaints are usually handled by us within 14 days. Complaints are always handled in writing.
If the product breaks within the warranty period, we will refund the full purchase amount to you. However, this does not apply when there is intentional or deliberate damage.
If you agree with the terms and conditions, please kindly check the box. No agreement can be reached without checking the box. Of course we sincerely hope that you enjoy your purchase! If you have any questions, you can of course contact us.